Decals: Frequently Asked QuestionsFAQ Guide
This FAQ page is devoted to informing you about anything and everything in the world of decals. If your question is not answered here, please contact us and we'll do our best to provide a clear answer.
If you have a question pertaining to your order, please call your sales representative. Graphic Solutions, Inc. stands behind our products and wants your ordering experience to be positive, easy, and cost-effective.
What is "GoDecals.net"?
GoDecals.net is both the URL - and online brand - of Graphic Solutions, Inc., a printing company based in Hixson, Tennessee. We have over 30 years of printing experience, from custom vinyl decals to die cut decals to screen printed posters and more. Most importantly, we are real people who desire to form a relationship with our clients. Our goal is to provide the best possible customer service and the best possible product at all times.
How do you print and manufacture your decals?
Our decal printing and manufacturing process is simple and easy for you, the customer. First, just contact us - either by email or phone - and let us know what type of decal you're looking for, how many you need, and when you'd like them delivered.
Next, we'll take the design files you sent us and prepare them for printing. If you don't have any design files, or are still crafting your decal's design, our design team would be happy to assist you. Before sending to the print shop, we'll send you a preview file to ensure the design looks the way you imagined.
With the files now prepared for print, the design will be printed using the appropriate machine - either a digital or screen printer - and we'll begin the printing process.
After creating all of your decals, our shop will notify you that the product is ready and being shipped. Depending on the type of delivery and order you make, you'll receive your package in about a week.
Do you guarantee your product quality?
We promise to produce the best quality product possible, and will work closely with you to determine the best solution to any problem you may be having with your current vinyl decals. We bring over 30 years of printing experience to the table, and have a graphic design team on staff to help you with layout and design.
Feel free to contact one of our customer service representatives to discuss your order or specific issue, and we’d be happy to give you advice. When ordering from us you have the opportunity to speak with real people, and we’re willing to help in any way we can.
Can I order online?
Absolutely! You can order online using our express checkout: Buy Stickers Online.
Is your online sticker design and checkout process secure?
It absolutely is. The safety of online ordering is something we take very seriously, which is why the online express checkout portion of our website employs SSL (Secure Sockets Layer) technology.
This ensures all of your personal information is sent to GoDecals.net in encrypted code, preventing a stealing or loss of your valuable, private information. We'll be the only people to see the information required to process your order.
How large of an order can you handle?
We pride ourselves in serving customers of all shapes and sizes. Whether you're a stay-at-home Mom order stickers for her children, a small-to-medium sized business, or a large corporate entity, we can handle all of your printing and manufacturing needs.
If you're interested in corporate-level print management, visit our new website: Print Management and Creative Services | Graphic Solutions, Inc.
Can I contact your business on social media?
Of course. Click one of the links below to engage with us. We'd love to hear from you.
Does your company belong to any associations or groups?
Yes, we're proud members of the National Association of Trailer Manufacturers.
Is your VP's name really Bart Simpson?
Yes! We're not kidding. But he had the name first.
Where is your business located?
We are located in Hixson, Tennessee, a small town just outside of Chattanooga, Tennessee. Please find our mailing address below.
Graphic Solutions, Inc.
4793 Adams Rd, Hixson, TN 37343
Wait, your business is also referenced as Graphic Solutions, Inc. I'm confused?
While Graphic Solutions, Inc. is the official name of our business, GoDecals is the name of our online brand.
What is a die cut decal?
Die cut decals, or custom-shaped decals, are that are not shaped like a circle, square, oval, or rectangle. The cut-line is typically represented by a magenta line in a proof setup. Thanks to technological innovation, most of our printers have the capability of producing extremely intricate cut-lines.
Do you have a standard steel rule die I could use?
Yes, we have a variety of pre-sized dies to get the perfect cut for your decals and stickers. Even your custom decal that is a unique size and shape: once you pay for the purchase of the die, you won't need to pay for the die a second, third, fourth time when you come back to order more!
What is a domed decal?
A domed decal is a vinyl decal with a thick layer of polyurethane over it, which gives the decal a three-dimensional, or domed, effect. This also adds durability to the decal and gives it a high-value appeal, making your product stand out from your competition.
What is an atomic stick decal?
Atomic Stick is the phrase we coined for our ultra-strong, permanent adhesive decals. Our unique formula creates an adhesive that's three-times stronger than your average decal, sticker, or label. If you need to stick a decal to a rough surface or want to be absolutely sure your decal will stick forever, the atomic stick decal is for you.
Do your stickers have a matte or gloss finish?
That's up to you! If we print your stickers normally, it will come out of the printer with a matte look. If you'd like a glossy appearance, just let us know when you order.
Are your decals removable?
Sure! Unless you're using one of our atomic stick decals, all of our decals can be removed fairly easily. However, in order to prevent damage to both the sticker and the surface it has adhered to, follow Bart's directions in this helpful walkthrough video.
How durable are your products?
All of our standard vinyl decals are printed with a permanent adhesive and 3 mil calendered vinyl. They have a six-year durability rating, and with lamination, that durability increases.
Our team will help you figure out what the best material to use for your decal will be after learning more about your project and your desired application. All decals are weatherproof and fade resistant. We also have more durable adhesives and laminations available.
I have a textured surface: will your products work on these surfaces?
Textured surfaces can create problems when trying to smoothly adhere a decal. However, yes our products will work on nearly an surface if you follow our instructions for a proper sticker application.
What are the ideal conditions for adhering a decal or sticker to a surface?
While our decals are weatherproof, a "room temperature" setting is the best condition to adhere a sticker a typical surface. Unless the surface is soaking wet, your products will adhere in nearly any conditions.
What size bumper stickers can you print?
If it's bumper stickers you're looking for, we are capable of printing all the standard sizes and shapes.
Can you create decals with designs that feature white ink?
Yes, white ink is not a problem. We can apply white ink by using a screen printer or one of the best, state-of-the-art digital printers we have in our print shop.
Can you send me some samples?
Certainly. Give us a call and we’ll be sure to send you some samples of the specific material or decal that you’re interested in, giving you a better understanding of the product you’re about to receive.
Can I see a sample of my decal before production begins?
We print prototypes on a case-by-case basis. Talk to our Customer Service representatives if you would like to see a prototype of your decal before production begins.
Will my labels come on a roll or a sheet?
Do you ever laminate your printed products?
When our client requests it, we can place a thin laminate layer on top of the decal to give it a sleek, glossy look. This layer also increases the stickers durability.
Once my order is finalized, how many extra decals can you send?
Each order will typically be produced with an overage, or a set amount of extra printed materials. Please let our Customer Service staff know if you’d prefer not to receive overages. These are strictly determined on a case-by-case basis. We will always communicate the potential for overages with you prior to your order.
Do you print anything other than decals?
Decals and stickers are just the beginning! Our print shop has expertise in a variety of printed products. Some other popular products we print and manufacture are custom magnets, signs, brochures, promotional products, multi-part forms, and car flags.
Do you have a minimum order requirement?
Our minimum order is $100.
What is file resolution?
File resolution is also known as “dots per inch,” or “DPI.” This refers to the number of dots, or pixels, in an image. Generally, the higher the DPI the better, as this gives the image more detail.
A typical internet image is 72 dpi, which is not nearly high enough to recreate a quality decal. For an image to convert properly to a vinyl decal or sign, the file resolution must be at least 300 dpi. Your file will need to be recreated if it is not 300 dpi or higher.
Simply changing the dpi will not work, as a digital file does not look sharp if pixels are added to an image where they weren’t before. It is important that your original file is 300 dpi or higher.
What are your artwork requirements?
All custom decal printing requires a digital file. While we have the capability to re-create digital files for you, it will save you time and money if you have a file that meets print standards prior to placing your order.
Our team would be happy to walk you through this information. All artwork must be at the size it will be printed. The following is a list of requirements:
- CMYK color
- 300-600 dpi
- Acceptable file formats: PDF, PSD (Adobe Photoshop), AI (Adobe Illustrator), PDF, EPS, TIF, or JPG (300-600 dpi)
- Mac or PC
- Acceptable Software Apps: Adobe Photoshop, Adobe Illustrator
- Please convert all fonts to outlines in Adobe Illustrator prior to submitting your artwork. This can be done by right-clicking on the type font within Adobe Illustrator and selecting "Convert to Outlines"
Do you require a CMYK setup for artwork files?
Yes, the color mode of all print-ready files must be set to CMYK. We can match an RGB file to the best of our ability, but it is much easier to color match in CMYK.
When designing your vinyl decal or sign, begin in CMYK to avoid any surprises in color once you receive the finished product.
However, it is important to remember that your final decal cut-line may need to be adjusted to accommodate for the cutter being used.
How should I setup my artwork?
CMYK and 300 dpi. But you can contact our Customer Service team to discuss your artwork, and if it’s not right, we’ll be happy to assist you.
Can you help me set up the artwork?
We can. It's common for clients to ask us for help setting up the artwork for printing or even have our graphic design team create a decal's layout from scratch.
Are there any restrictions on content that can be printed?
GoDecals.net does not have the rights to print trademarked or copyrighted images or logos. If you wish to print copyrighted or trademarked content, you must first receive permission from the owner.
We also reserve the right to use discretion when printing profane or vulgar content. Any order that is deemed inappropriate will not be printed and the customer will receive a full refund.
What’s your turnaround time?
Our standard production time is 5-7 business days from the time of proof approval, but it could be sooner if you need the decals faster.
In comparison, the majority of our competitors offer 2-4 week delivery times, and cannot even guarantee that. We will work with you to get your decals in your hands when you need them.
Is rush production and delivery available?
You bet! Depending on the type of job you need completed, we will do our best to adjust our production schedule to fit your need. We can rush production and delivery at your request.
Is international shipping available?
Yes. No matter where you are, if you order decals from GoDecals.net, we’ll ship them to you.
Payment and Confirmation
Do you accept payment by credit card?
Yes, we accept VISA, Mastercard, and American Express.
Will I see a proof before I pay?
Yes, you will. Before we begin the printing and manufacturing process, we'll ensure and finalize all aspects of the design, size, and other details.
Do I have to pay for the die again if I re-order the same decal?
No. That is a one-time fee. Our goal is to make the re-order process as easy as possible for our customers.
Any hidden fees I should worry about?
Why should I place my decal order with you?
We are real people who are willing to walk you through the decal ordering process and provide the absolute best customer service. We print, manufacture, and ship only the highest-quality decals and stand behind our products 100%. If you aren’t satisfied with your order, we’ll make it right.